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Sales Development Representative

About the Role

In the role of Sales Development Representative, you’ll be trained to understand who the ideal ALICE customer is. You’ll be working closely with the Sr. Director of Marketing and Sales Team to develop and execute top-of-funnel sales prospecting and qualification to increase the sales pipeline and generate qualified sales leads. Ultimately, you will help our sales team get the product in front of new clients and help drive our sales pipeline growth.


  • Understand who ALICE’s ideal customer is and work with sales executives to generate new qualified opportunities through data-driven outbound sales campaigns
  • Execute email and phone qualification campaigns for each new lead
  • Maintain and improve customer data in Salesforce
  • Qualify leads based on customer needs, budgets, decision-making process, and timing
  • Track and route leads through to appropriate members of the sales organization
  • Report on lead quality and status 

Experience Profile: relevant past experience (Requirements)

  • 1+ years of sales development or account management (SaaS experience a plus)
  • Hospitality industry knowledge a plus
  • Outstanding communication and presentation skills
  • Experience with Salesforce or similar CRM a plus
  • Strong analytical skills and attention to details
  • Quick learner and the natural curiosity and eagerness to improve
  • Bilingual English/Spanish (strong verbal and written communication)

About ALICE:

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work without all the guesswork. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE is a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 People's Choice Software and Finalist for its Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards.

Compensation and Benefits:

  • Competitive Salary
  • Flexible Time Off
  • Wonderful Office and Remote Environment
  • Strong company and Engineering culture


If the company and the role really speak to you, our question is why haven't you applied and/or joined yet?

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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